Why Integrate Your Guest Feedback Platform
Restaurants collect guest feedback daily but lack time to turn insights into actionable training. Opus automatically converts guest feedback into targeted training recommendations for specific locations and teams, replacing manual analysis with precise interventions that address real operational issues.
💡 The beta integration is currently available with our launch partner: Ovation.
How the Guest Feedback Integration Works
Once connected, Opus receives ongoing guest feedback data and uses AI to identify recurring themes or issues, then prioritizes training suggestions. This integration allows you to act quickly on guest feedback, empowering your team to improve service in real time.
We recognize that many factors influence resources, so Opus only generates recommendations. Admins remain in full control and need to review and execute recommendations
Step by Step
Get access to the feature
Reach out to your Customer Success Manager to get access to the feature. Opus will contact Ovation on your behalf to establish the secure data API integration
Let Opus analyze your data monthly
Guest feedback automatically imports into Opus monthly. Our AI analyzes all feedback data to identify patterns, recurring themes, and common operational issues across your locations.
Review automated recommendations
Opus presents prioritized insights and generates training suggestions in three key areas:
Refresher training: Existing content to reassign to specific teams (e.g., retrain on order accuracy at affected locations)
Content updates: Training materials that could be clearer based on recurring issues
New content needs: Gaps where new training may be needed for emerging concerns
Deploy targeted training
Rather than broad training for everyone, Opus identifies the specific stores most affected by each issue. Review recommendations, choose which ones to implement, and assign content directly to affected locations from the dashboard.
Track results
Completion rates and training effectiveness appear in your standard Opus reporting dashboard, letting you measure the impact of feedback-driven training alongside your regular programs.
FAQs
What platforms does Opus support for guest feedback?
Currently, Opus integrates directly with Ovation via API. We partner with Ovation because of their strong partnerships with our customers, excellent user experience, and quality technology. We’ll consider additional platforms in the future.
To learn more about them, visit the Ovation website directly. Opus customers get a preferred rate of an additional 10% off annual subscription. To redeem, let them know you use Opus.
How frequently does Opus analyze new feedback?
Opus analyzes guest feedback continuously and generates training recommendations monthly. You can also initiate new recommendations on the Guest Feedback page.
How much does this feature cost?
This integration is free for Opus customers who join during the beta period. We value collaborating with our customers and learning together as we refine this feature.
Do you automatically update or deploy trainings based on feedback?
No, we present recommendations for training admins to review and approve. Admins remain in full control. We know that guest feedback trends may require solutions beyond training, and that you know your business best. The platform includes built-in collaboration tools to help your team efficiently review and address top issues together.
How do I measure whether the feedback-driven training is actually reducing complaints?
Once you have enough reporting data, Opus will do post-intervention reporting to assess impact at targeted locations.
I’m a qualified Opus customer — how can I get started?
If you're an Opus customer that uses Ovation as your guest feedback platform, reach out to your Customer Success Manager or support@opus.so to get started.
I use a different guest feedback platform — how can I get started?
Please let us know which platform you use here, or let your Customer Success Manager know. We'll take that into consideration as we expand our integration partners.
We don’t use a guest feedback platform — how can I get started?
Opus needs guest feedback reviews in a structured format, continuously updated. There are multiple options to choose from, from restaurant-focused guest feedback platforms like Ovation to review aggregators like Birdeye.
✨ Special offer: Opus customers get a preferred rate of an additional 10% off annual subscription. To redeem, request a demo via the Ovation website directly and let them know you use Opus.