Merge duplicate profiles so each team member has one profile with their full training history. Duplicates usually happen when someone signs up with a different phone number or email address.
✅ Before you start: Admins and Managers with the Edit Trainees permission can merge profiles.
Both profiles must belong to the same business.
Table of Contents:
How to Merge Two Profiles
⚠️ Merging can't be undone: Compare the email address, phone number, and training history on both profiles before you start.
In the left nav, go to People > Users and open the duplicate profile you want to remove.
Click the three-dot menu (•••) in the top right corner, select Deactivate account, then click Deactivate.
On the deactivated profile, click Merge user.
In the Merge user dialog, the deactivated profile is already selected under Merge. Under Into, select the profile you want to keep.
Review the details, then click Merge.
When the merge finishes, Opus opens the profile you kept.
Which Profile to Deactivate
The profile you deactivate goes under Merge and is permanently deleted. The profile under Into stays, with the combined data.
💡 Best practice: Keep the profile with the correct phone number and the most training progress as the Into profile. Deactivate the less-active duplicate.
If both profiles have a record for the same training, for example the same Course, Opus keeps the more complete record and deletes the other.
What Carries Over
After the merge, the Into profile includes:
All assignments, completions, and training progress
Group memberships, messages, and chats
The email address from the deleted profile, if the Into profile had none
FAQ
Can I undo a merge?
No. Merging is permanent, so review both profiles before you click Merge.
Why don't I see the Merge user button?
Merge user only shows on a deactivated profile. Deactivate one of the duplicates first, and check that your Role includes the Edit Trainees permission.
What if I'm not sure which profile to keep?
Open both profiles and compare their training history. The profile with more completed Courses, Skills, or assignments should usually be the Into profile.
Why did someone end up with two profiles?
This usually happens when someone signs up with a different phone number or email address than the one on their original profile.