đď¸ Launching November 11: This article covers features launching on November 11. Admins can opt in early.
Post announcements, shout-outs, and updates on Newsfeed, to your whole business or only the Locations, Roles, and team members they're for.
â Before you start: You need the Send Posts permission. Admins have it by default. Managers and Trainees have it only if an Admin turns it on.
Table of Contents:
Post from the Dashboard
Go to Newsfeed > Posts and click + Post.
If you're an Admin, choose Send as Org to post as your business, or Send as You.
Turn on Send to everyone at your business, or click Select recipients and choose Locations, Roles, or team members.
Add a Title, then write your post. Type @ to mention a team member.
Click Add media to add photos or videos. Drag them to change the order.
Click Send Post.
Post Options
Below the post, you'll find options for how and when it goes out:
AI Assist: add emojis, simplify your text, or fix spelling and grammar.
Languages: write the post in each language your team uses.
Schedule for later: pick a date and time to send it. The button changes to Schedule Post.
Notify recipients once a day: remind anyone who hasn't read the post, once a day, until the Stop notifying on date. Admins and Managers see this option.
Enable comments: let recipients comment. It's on by default.
Save Draft: keep the post to finish later. Your drafts are on the My drafts tab.
Post from the Opus Training App
On Home, find Newsfeed and tap View all posts.
Tap the compose button in the top right corner.
Choose Send to everyone at your business, or tap Select recipients.
Add a Title and write your post in Share an update.
Add photos or videos from your camera, your gallery, or your Library.
Tap Send Post, or Save Draft to finish later.
Send as Org, Schedule for later, Notify recipients once a day, and Enable comments work the same as in the dashboard. AI Assist and other languages are in the dashboard only.
Who You Can Post To
Every Role needs the Send Posts permission to post. Once you have it, there are two ways to choose recipients.
Send to everyone at your business sends the post to every team member in your business, whatever your Role. If your Locations belong to a brand, the toggle names your brand and the post goes to everyone at that brand.
Select recipients lets you narrow it down, and what you can choose depends on your Role:
Admins: any Locations, Roles, Departments, Regions, Brands, or Franchises, or individual team members.
Managers: their own Locations, the Regions, Brands, and Franchises they manage, the Roles they manage, and Departments. The post reaches the Trainees and Managers they manage there. Managers can't choose individual team members.
Trainees: their own Locations. The post reaches the Trainees at those Locations.
A post to everyone can't also be limited to certain Locations or Roles.
After You Post
Each post shows how many recipients read it, like "Read by 12 of 20 recipients". Admins and the post's author can also open the list of who read it.
Edit, Duplicate, or Delete a Post
Click the ⌠menu on a post:
Edit Post: change it, then click Save, or Save and Notify to notify recipients again.
Duplicate Post: start a new post from a copy.
Notify Again: resend the notification.
Disable comments or Enable comments.
Delete Post: remove it for everyone. This can't be undone.
Admins can manage any post. Other team members can manage only their own posts.
Comments and Reactions
Recipients can react to a post and, when comments are on, leave a comment. Each team member can edit or delete their own comments, and report anyone else's with Report comment.
FAQ
Why can't I post?
You need the Send Posts permission. Ask an Admin to turn it on for your Role or for you.
Do team members without the Opus Training app get my post?
They don't get a notification, but they see the post when they open Newsfeed in the app or the dashboard.
Do posts send a text message?
Sometimes. If a team member has used the Opus Training app but push notifications are off or don't go through, Opus sends a text message instead, as long as they have a phone number. Group and Direct Messages only send push notifications.
Where are my scheduled posts?
On the Scheduled tab of Newsfeed > Posts. Open one to edit it or change when it sends.