To access the Opus dashboard you must have Admin or Manager access to Opus. Click to learn more inviting Admins and Managers to Opus.
What are Messages?
Messages are one-way announcements or direct messages that Admins & Managers can send to their teams. Messages can be sent to your entire or team or a handful of individuals, and you get read receipts! While Messages are one-way, recipients can react to messages with emojis.
How to Use Messages
Employee Recognition, Team Shout-Outs
Weekly Newsletters
Operational Updates & Training Reminders
Start a Message Blast from the Opus Dashboard
There are 3 ways to start a message blast from your dashboard
From any trainee list
From any trainee user page
From the Messages page
Let's dig into each one:
Trainee List
From the People page, click the checkbox next to one or multiple names - this will unlock a menu bar at the bottom of the screen with multiple actions. Click the Message button, then create and send your message
Trainee User Page
Click a name from the trainee list to reveal the trainee user page. Click the "Message" button to the right of "Edit" then create and send your message
Messages Page
From your Messages page, click the blue "New" icon.
How to Send a Message Blast
To prepare a message blast, click "New" and a new modal will open. In order to send a message blast, you'll need to fill out:
Sender
Recipients
Message Subject Line (optional)
Message Body (Rich-text formatting & AI Assist)
File Attachments
Schedule Send Date
Notifications
Translations
Let's dive into each one:
Sender
Admins can now send messages on behalf of the organization instead of individual users, providing a more official and unified communication channel.
Recipients
Designate your message audience by targeting individual employees or by selecting groups (roles, locations, departments, etc.)
Subject Lines
Add subject lines to your messages for improved clarity and focus, helping recipients quickly understand the message's content and importance.
Enhanced Formatting
Header size options and improved rich-text formatting tools allow you to create more polished and visually appealing messages.
AI Assist
Utilize AI Assist to:
Quickly add relevant emojis
Simplify complex text
Fix spelling and grammar issues
Multiple File Attachments
Attach multiple files to a single message
Pin a key file to the top for emphasis
Easily manage your attachments within the message
Schedule Message
Once you're ready to pull the trigger on your message, you can schedule it out, send immediately, or save it as a draft to review later.
Translations
Ensure language translation accuracy by switching the Translations toggle on and previewing your message across any language.
Notifications
The default setting for all messages is to send only once. However, you have the option to set a daily reminder to anyone who has not opened the message.
Click Notifications and select Daily Reminders, and pick what date the reminders will end (this is a required field - use this function for time sensitive messages (e.g. new menu items, compliance training requirements)
What Happens After a Message is Sent
Reactions and Reporting
Recipients can react to messages with preset list of emojis, increasing engagement. Admins and Managers can also view detailed reports (including read receipts!) on these reactions to gauge message effectiveness. To view more specific engagement data on a message, click View Engagement in the top right of the dashboard.
Improved Message Rendering
From the recipient's point of view, pinned media now appear at the top of the message for increased visibility. Other attachments are neatly arranged at the bottom for better organization.
Deleting Messages
Send something by accident? You can permanently delete unwanted messages from the inbox by tapping the trash icon in the top right corner of the message blast.
Admins have the ability to delete any messages sent across the org. Managers can only delete messages they've sent themselves.
Good To Knows
Message Blast functionality varies between the dashboard and mobile app.
When you send a message, recipients are made aware that the message came from you - your name will appear as it was entered when you signed up.
Messages are one-way. Trainees can not respond
If a trainee has not downloaded the app, they will receive a text message instead, to their registered phone number
Your entire message history lives on the Messages page
Send something by accident? You can permanently delete unwanted messages from the inbox. Admins have the ability to delete any messages sent across the org. Managers can only delete messages they've sent themselves.