Messages let Admins and Managers send one-way announcements to your whole team or a handful of team members. Recipients can't reply, but they can react with emojis.
You can use Messages for:
Team recognition and shout-outs
Weekly newsletters
Operational updates
Training reminders
✅ Before you start: You need Admin or Manager access to the Opus dashboard. Learn how to invite them in How to Invite an Admin and How to Invite a Manager.
Table of Contents:
Sending Messages from the Dashboard
Start a Message from any of these places in the dashboard.
Sending a Message from the Users Page
Go to People > Users and select the checkbox next to one or more names.
In the toolbar that appears at the bottom of the screen, click Message.
Create and send your Message.
Sending a Message from the Messages Page
From your Messages page, click New Message in the top right corner.
💡 Message separate groups: When selecting your recipients, click Add a segment to message separate groups by Role, Location, Department, Brand, or any other group.
Sending a Message from a Course or Module
Open the Course or Module and go to Reporting > Assigned.
Select the team members you want to message, then click Message in the toolbar at the bottom of the screen.
To remind team members who are behind, select Past due instead of Assigned.
Composing and Sending a Message
Click New Message to open the composer, then fill in these fields before you send:
From: Admins can send Messages as the business instead of as themselves.
Recipients: Choose individual team members or groups (Roles, Locations, Departments, and more).
Add several segments to reach the right audience, and edit or delete a segment anytime before you send.
You'll see the total number of recipients before sending.
If a team member is in more than one selected group, they only receive one Message notification.
Subject (Optional): Add a subject line so recipients can see the Message's purpose at a glance.
Formatting: Use header sizes and rich-text formatting tools to style your Message.
AI Assist: Click AI Assist to Add emojis, Simplify text, or Fix spelling and grammar.
File attachments: Attach multiple files to a single Message from your device or your Resources.
With several attachments, click Pin to top on the key file to show it first.
Scheduling: Send your Message now, schedule it for later, or click Save Draft to review it before sending.
Translations: If your team uses more than one language, turn on Translation mode and select a language to check the translated Message.
Notifications: By default, recipients are notified once. You can also send daily reminders to recipients who haven't opened the Message yet.
Click Notify once at the bottom of the composer, then select Notify once a day until opened.
Under Stop notifying on, choose an end date for reminders.
Use this option for time-sensitive Messages, such as product launches or compliance training reminders.
💡 Need a visual? Click Add media (the image icon) in the Message editor, then Generate with AI to create an image for your Message.
What Happens After a Message Is Sent
Reactions and Reporting
After your Message is sent, recipients can react using a set list of emojis.
On the Messages page, select a sent Message to see its Open Rate and Reactions. To see who has read it, click View Engagement in the top right corner.
Attachments and Media
Pinned attachments appear at the top of the Message, so recipients see important documents or images first. Other attachments appear at the bottom.
Deleting Messages
Permanently delete a Message from recipients' inboxes by clicking the … menu in the top right corner of the Message, then Delete.
Admins can delete any Message sent across the business.
Managers can only delete Messages they've sent themselves.
Good to know:
Messages are one-way. Recipients can't reply.
Your full Message history is always available on the Messages page.
💡 No app? They get a text: Team members who don't use the Opus Training app get a text at their phone number on file, with a link to the Message.
FAQ
Who can send Messages in Opus?
Admins and Managers.
Can recipients reply to Messages?
No. Messages are one-way. Recipients can't respond, but they can react with emojis to show acknowledgment.
How do I track Message engagement?
Admins and Managers can see each Message's open rate and reactions, and who has read it, in both the Opus Training app and the dashboard.
Can I delete a Message after sending it?
Yes. Open the Message to permanently delete it from recipients' inboxes:
Dashboard: Click the … menu in the top right corner, then Delete.
Opus Training app: Tap the trash icon in the top right corner of the Message.
Admins can delete any Message sent across the business. Managers can only delete Messages they've sent themselves.