Messages are one-way announcements or direct messages that Admins and Managers send to their teams. Send a Message to your entire team or a handful of individuals. Recipients can't reply, but they can react with emojis.
You can use Messages for:
Team recognition
Team shout-outs
Weekly newsletters
Operational updates
Training reminders
✅ Before you start: You need Admin or Manager access to use the Opus dashboard. Learn how to invite them in How to Invite an Admin and How to Invite a Manager.
Table of Contents:
Sending Messages from the Opus Dashboard
There are three ways to start a Message from the dashboard:
Sending a Message from the Users Page
Go to People > Users and select the checkbox next to one or more names.
In the toolbar that appears at the bottom of the screen, click Message.
Create and send your Message.
Sending a Message from the Messages Page
From your Messages page, click + New Message.
💡 Message separate groups. When selecting your recipients, click Add a segment to message separate groups by Role, Location, Department, Brand, or any other group.
Sending a Message from a Course or Module
Open the Course or Module and go to Manage > Assignments.
In the Assigned Users table, select the people you want to message, then click Message in the toolbar at the bottom of the screen.
This is especially useful for reminding people about outstanding or past-due assignments.
Composing and Sending a Message
To create a new Message, click + New to open the composer. Before sending, complete the following fields:
Sender: Admins can send Messages on behalf of the business instead of as an individual. This provides a more official and unified communication channel.
Recipients: Choose your audience by selecting individual team members or groups (Roles, Locations, Departments, and more).
When drafting a Message, you can select multiple recipient groups to reach the right audience. You can create, edit, and delete recipient groups anytime to keep them current.
Important notes:
You'll see the total number of people included before sending.
If someone is part of more than one selected group, they'll only receive one Message notification (no duplicates).
You can update or remove recipient groups anytime from the dashboard.
Subject line (optional): Add a subject line for improved clarity and focus, helping recipients quickly understand the Message's purpose.
Formatting: Use header size options and rich-text formatting tools to create polished, visually appealing Messages.
AI Assist: Use AI Assist to add relevant emojis, simplify complex text, or fix spelling and grammar issues.
File attachments: Attach multiple files to a single Message from your device or your Resources.
When including multiple attachments, pin one key file to the top for emphasis.
Schedule Message: Send your Message immediately, schedule it for later, or save it as a draft to review before sending.
Translations: Turn on the Translations toggle and preview your Message in any available language to check the translations.
Notifications: By default, every Message is sent once. You can also set daily reminders for recipients who haven't opened the Message yet.
Click Notifications, then select Daily Reminders.
Choose an end date for reminders (required).
Use this option for time-sensitive Messages, such as policy updates or compliance training reminders.
💡 Need a visual? Use the AI image generator to edit or create visuals directly in the Message builder.
What Happens After a Message is Sent
Reactions and Reporting
After your Message is sent, recipients can react using a set list of emojis, which helps increase engagement.
You can also track how your Message performs. Admins and Managers can see detailed reports, including read receipts and emoji reactions, to understand which Messages are most effective. To view engagement for a specific Message, click View Engagement in the top right.
Attachments and Media
Pinned attachments appear at the top of the Message, making important documents or images easy for recipients to see. Other attachments are organized at the bottom, keeping Messages clear and easy to navigate.
Deleting Messages
Sent a Message by accident? Permanently delete it from the inbox by clicking the trash icon in the top right of the Message.
Admins can delete any Message sent across the business.
Managers can only delete Messages they've sent themselves.
💡 Good to know:
Messages work slightly differently in the dashboard and the Opus Training app.
Messages are one-way. Trainees can't reply.
Trainees without the app receive the Message by text at their registered phone number.
Your full Message history is always available on the Messages page.
FAQ
Who can send Messages in Opus?
Admins and Managers.
Can recipients reply to Messages?
No. Messages are one-way. Recipients can't respond, but they can react with emojis to show acknowledgment or engagement.
How do I track Message engagement?
Admins and Managers can view detailed reports on Message performance, including read receipts and emoji reactions, in both the app and the dashboard.
Can I delete a Message after sending it?
Yes. Open the Message to permanently delete it from the inbox:
Dashboard: Click the … menu in the top right, then Delete.
App: Tap the trash icon in the top right of the Message.
Admins can delete any Message sent across the business, while Managers can only delete Messages they've sent themselves.