Messages are one-way announcements or direct messages that Admins and Managers can send to their teams. Messages can be sent to your entire team or a handful of individuals. While Messages are one-way, recipients can react to messages with emojis.
You can use Messages for:
Employee recognition
Team shout-outs
Weekly newsletters
Operational updates
Training reminders
Sending Messages from the Opus Dashboard
There are three ways to start a message blast from your dashboard. Let's dig into each one:
Sending a Message from the User Page
From the user page, click the checkbox next to one or multiple names.
This will open a menu bar at the bottom of the screen with multiple actions.
Click the Message button, then create and send your message
Sending a Message from the Messages Page
From your Messages page, click the blue +New Message icon.
đĽ When selecting your recipients, click + Add a Segment to message separate groups of roles, locations, departments, brands, or any other user groups.
Sending a Message from a Course or Module
From the Manage tab in a course or module, head to the Assigned Users section. Select the users you would like to message to, and select Message in the menu bar.
This option is especially useful to remind users about outstanding or past-due assignment completion!
Composing and Sending a Message
To create a new message, click +New, and a modal will open. Before sending, youâll need to complete the following fields:
Sender: Admins can send messages on behalf of the organization instead of individual users. This provides a more official and unified communication channel.
Recipients: Designate your message audience by targeting individual employees or selecting groups (roles, locations, departments, etc.).
When drafting a Message, you can select multiple recipient groups to reach the right audience. You can create, edit, and delete recipient groups anytime to keep them current.
Important notes:
Youâll see the total number of users included before sending.
f a user is part of more than one selected group, theyâll only receive one Message Blast notification (no duplicates).
You can update or remove recipient groups anytime from your Dashboard.
Subject Line (Optional): Add a subject line for improved clarity and focus, helping recipients quickly understand the messageâs purpose.
Enhanced Formatting: Use header size options and rich-text formatting tools to create polished, visually appealing messages.
AI Assist: Use AI Assist to add relevant emojis, simplify complex text, or fix spelling and grammar issues
File Attachments: Attach multiple files to a single message from your device or Resource Library.
When including multiple attachments, pin one key file to the top for emphasis
Schedule Message: You can send your message immediately, schedule it for later, or save it as a draft to review before sending.
Translations: Ensure accurate language translations by turning on the Translations toggle and previewing your message in any available language.
Notifications: By default, all messages are sent once. You can also set daily reminders for recipients who havenât opened the message yet.
Click Notifications â Daily Reminders
Choose an end date for reminders (required)
Use this option for time-sensitive messages such as new menu items or compliance training reminders.
âď¸ Use the AI image generator to edit or create new visuals directly in the message builder!
What Happens After a Message is Sent
Reactions and Reporting
After your message is sent, recipients can react using a set list of emojis, helping increase engagement.
You can also track how your message performs: Admins and Managers can see detailed reports, including read receipts and emoji reactions, to understand which messages are most effective. To view engagement for a specific message, click View Engagement in the top-right corner of the Dashboard.
Attachments and Media
Recipients will see pinned attachments at the top of the message, making important documents or images easy for recipients to see. Any other attachments are organized at the bottom, keeping messages clear and easy to navigate.
Deleting Messages
Accidentally sent a message? You can permanently delete it from the inbox by clicking the trash icon in the top-right corner of the message.
Admins can delete any message sent across the organization.
Managers can only delete messages theyâve sent themselves.
Things to Keep in Mind
Message Blast features work slightly differently on the Dashboard and the mobile app.
Messages are one-wayâtrainees cannot reply.
Trainees without the app will receive the message via text to their registered phone number.
Your full message history is always available on the Messages page.
FAQ
Who can send messages in Opus?
Only Admins and Managers can send messages.
Can recipients reply to messages?
No, messages are one-way. Recipients cannot respond, but they can react using emojis to show acknowledgment or engagement.
How do I track message engagement?
Admins and Managers can view detailed reports on message performance, including read receipts and emoji reactions. This can be accessed in the app and the dashboard.
Can I delete a message after sending it?
Yes. You can permanently delete messages from the inbox by opening the message and clicking:
Dashboard: Ellipsis (...) in the top right corner > delete
App: trash icon in the top right corner of the message.
Admins can delete any message sent across the organization, while Managers can only delete messages theyâve sent themselves.