Messages are one-way announcements that Admins and Managers can send to their teams directly through the Opus app. Use them to keep your team informed, motivated, and aligned—without the noise of back-and-forth communication.
Common use cases include:
Employee recognition and team shout-outs
Weekly newsletters
Operational updates and training reminders
While Messages are one-way, recipients can react using a preset list of emojis.
How to Send a Message
From your home screen, click on the Messages tab at the bottom of the app screen.
Tap + New in the top right corner to open the message builder.
Tap Add Recipients to select who receives the message.
You can send to your entire team, specific locations or roles, or individual users. There's no limit to the number of recipients.
Add an optional subject line and type your message.
Optionally, add one or more attachments. You can:
Take a photo directly from your phone
Upload a file from your device
Upload directly from your Opus Library
Preview your message, then tap Send.
Only Admins have the option to send messages on behalf of their organization (i.e., from the company name). Managers cannot customize the Sender field.
💡 When adding multiple attachments, you can pin one to appear at the top of the message for increased visibility. Other attachments will appear neatly at the bottom.
What Happens After a Message is Sent
Reactions & Reporting
Once a message is sent, recipients can react using a preset list of emojis. Admins and Managers can view detailed engagement reports for any message they've sent, including:
Open rates – See how many recipients have read the message
Emoji reactions – Track how your team responded
Read receipts – Toggle to the "Read" tab to see exactly who has and hasn't opened the message
To view engagement, tap the message and scroll down to see these details.
Message History
Your full message history—both sent and received—lives on the Messages page. Admins have visibility into all messages sent across the organization.
Deleting Messages
Made a mistake? You can permanently delete a message by tapping the trash icon in the top right corner of the message.
Admins can delete any message sent across the organization.
Managers can only delete messages they sent themselves.
FAQ
Who can send messages in Opus?
Admins and Managers can both send messages. Only Admins have the ability to send on behalf of the organization.
Can trainees respond to messages?
No. Messages are one-way. Trainees can react with emojis, but cannot send replies.
Is there a limit to how many people I can message at once?
No. There's no limit to the number of recipients you can include in a message.
How do I know if my message was read?
Tap any sent message and scroll down to view open rates and reactions. Toggle to the "Read" tab to see a breakdown of who has and hasn't opened it.
What happens if a user doesn't have the Opus app?
They'll receive a text message to their registered phone number instead.
Can I attach files to a message?
Yes. You can attach photos taken directly from your phone, files from your device, or content from your Opus Library. When adding multiple attachments, you can pin one to appear at the top.
Can I delete a message after it's been sent?
Yes. Tap the trash icon in the top right corner of the message. Admins can delete any message in the org; Managers can only delete their own.