In order to send a Message Blast from the mobile app, you must have access to Manager mode in order to send messages from the Opus app. Only Admins and Managers have access to Manager mode in the Opus app.
Click here to learn more about Manager mode in the mobile app.
What are Messages?
Messages are one-way announcements or direct messages that Admins & Managers can send to their teams. Messages can be sent to your entire or team or a handful of individuals, and you get read receipts! While Messages are one-way, recipients can react to messages with emojis.
How to Use Messages
Employee Recognition, Team Shout-Outs
Weekly Newsletters
Operational Updates & Training Reminders
Sending a Message Blast in the Mobile App
Here's how to send a message blast:
Tap the "New Message" tile on your home screen.
From the Send Message screen, tap "Add Recipients" or the "+" icon to add your recipients. You can message any combination of trainee(s), role(s) and location(s) - there are no limits to the number of trainees you can message
Build out your message in the builder.
Add any attachments directly from your mobile device. You have the option pin one attachment to appear at the top of the message.
Please note: Only Admins in Opus have the ability to send messages on behalf of the organization. Managers cannot customize the Sender field.
What Happens After a Message is Sent
Reactions and Reporting
Recipients can react to messages with preset list of emojis, increasing engagement. Admins and Managers can also view detailed reports (including read receipts!) on these reactions to gauge message effectiveness. To view engagement on a message blast that you've sent, tap the message and scroll down to see open rates and emoji reactions.
Improved Message Rendering
From the recipient's point of view, pinned media now appears at the top of the message for increased visibility. Other attachments are neatly arranged at the bottom for better organization.
Deleting Messages
Send something by accident? You can permanently delete unwanted messages from the inbox by tapping the trash icon in the top right corner of the message blast.
Admins have the ability to delete any messages sent across the org. Managers can only delete messages they've sent themselves.
Good To Knows
When you send a message, recipients are made aware that the message came from you - your name will appear as it was entered when you signed up.
Messages are one-way. Trainees can not respond, only react with emojis.
If a trainee has not downloaded the app, they will receive a text message instead, to their registered phone number.
Your entire message history lives on the Messages page