Credits let you access premium content, like compliance training, in Opus. You can purchase credits in Opus by going to the Marketplace or in the Billing section of your dashboard.
Important notes:
Credits are deducted when assignments start, not when assigned. This protects you from employee turnover—if someone leaves before starting their training, you can reassign that credit to another employee.
If your credit balance reaches zero, you'll automatically be charged $10 per credit for any new assignments that start.
Credits purchased in the dashboard never expire. Use them whenever you need them.
❓Credits purchased upfront during signup expire within 1 year.
Understanding Your Credit Balance
Your credit balance shows two numbers:
Credits: Total credits you've purchased
Assigned Credits: Credits allocated to assignments that haven't been started yet
When someone starts a premium content assignment, one credit is deducted from both balances.
💡 Example: If you have 100 total credits and assign 5 trainings, your balance shows 100 credits with 5 assigned. Once those 5 assignments start, your balance drops to 95 credits with 0 assigned.
How to Purchase Credits
Credits can be purchased upfront at a discount at any time in the dashboard. This gives you the ability to only purchase as much as you need and save some cash along the way. The more credits you buy, the larger the discount.
To buy credits, head to the Marketplace or the Billing section of the dashboard:
Enter the number of credits you need
Opus calculates your discounted rate (bulk purchases save money)
Complete your purchase
Review and download your invoice in your Billing dashboard
If an employee is assigned premium content, and there are insufficient credits in your balance, you will be automatically billed the $10/credit rate. Remember to keep an eye on your credit balance so that you know when to re-up!
Any overages in credit usage will be billed automatically on your monthly invoice. To track usage or see your current credit balance, go to Settings > Billing.
💡 We'll alert you via email and in the dashboard whenever your Assigned Credit Balance is about to exceed your Total Credit Balance.
FAQ
How much do credits cost?
Credits cost less when you buy in bulk, and Opus automatically calculates your discounted rate based on how many you purchase. If you run out of credits and someone starts a premium assignment, you'll be charged $10 per credit. To get the best pricing, purchase credits in advance through the Marketplace.
Do my credits expire?
No, credits purchased through the Opus dashboard never expire. You can use them whenever you need them. However, if you purchased credits upfront during your initial signup, those credits expire within 1 year.
What happens if I assign training but the employee quits before starting it?
You won't lose the credit! Credits are only deducted when someone actually starts their assignment, not when it's assigned. If an employee leaves before starting their training, the credit stays in your balance, and you can reassign it to someone else.
Why was I charged extra on my invoice?
If your credit balance reaches zero and employees start premium content assignments, you'll automatically be charged $10 per credit used. These overages appear on your monthly invoice. To avoid this, monitor your credit balance in Settings > Billing and purchase more credits before you run out.
Can I give my credits to another company or location?
No, credits cannot be transferred between users, organizations, or accounts. Credits purchased for your Opus account can only be used for assignments within your organization.