Credits let you access premium content, like compliance training, in Opus. You can purchase credits in Opus by going to the Marketplace or in the Billing section of your dashboard.
Important notes:
Credits are deducted when assignments start, not when assigned. This protects you from turnover—if someone leaves before starting their training, you can reassign that credit to someone else.
If your credit balance reaches zero, you'll automatically be charged $10 per credit for any new assignments that start.
Credits purchased in the dashboard never expire. Use them whenever you need them.
❓Credits purchased upfront during signup expire within 1 year.
Table of Contents:
Understanding Your Credit Balance
Your credit balance shows two numbers:
Credits: Total credits you've purchased
Assigned Credits: Credits allocated to assignments that haven't been started yet
When someone starts a premium content assignment, one credit is deducted from both balances.
💡 Example: If you have 100 total credits and assign 5 trainings, your balance shows 100 credits with 5 assigned. Once those 5 assignments start, your balance drops to 95 credits with 0 assigned.
You can also see your credit balance on the Overview tab of the Billing page: go to Settings > Billing. To see where credits were spent, use the Credit ledger tab.
Track Where Credits Are Spent
✅ Before you start: You need the Manage Billing permission to see the Billing page.
See every credit your business spent, who spent it, and where, on the Credit ledger tab.
Go to Settings > Billing.
Click the Credit ledger tab.
You can also click View credit ledger next to your credit balance on the Overview tab.
Summary
The summary at the top shows how many credits were spent in the timeframe you picked.
Breakdown: choose Location, Franchise, or Role to see credits spent by each one, highest first.
More rows: click Show more to see the rest of the list.
Ledger
Below the summary, each row is a credit spent on one team member's premium content:
User: the team member who started the premium content.
Location, Franchise, and Role: where that team member works and their Role.
Module: the premium content they started.
Credits and Spent on: how many credits it used, and when.
Find Specific Spend
Search: type a team member's name or a Module name.
Filters: narrow the ledger by Locations, Franchises, Brands, Regions, Roles, Departments, or User type.
Dates: the date pickers start at your current billing period. Change either date and the ledger updates right away.
🎯 Example: To see what one franchise spent last quarter, filter by that franchise, pick the quarter's start and end dates, then choose Franchise in the summary.
Export the Ledger
Click Export to download an Excel file of the ledger. It follows your search, filters, and dates.
The file has a sheet for each breakdown (By location, By franchise, and By role) and a Ledger sheet with every row, including each team member's email.
How to Purchase Credits
Credits can be purchased upfront at a discount at any time in the dashboard. This gives you the ability to only purchase as much as you need and save some cash along the way. The more credits you buy, the larger the discount.
To buy credits, head to the Marketplace or the Billing section of the dashboard:
Enter the number of credits you need
Opus calculates your discounted rate (bulk purchases save money)
Complete your purchase
Review and download your invoice in your Billing dashboard
If someone is assigned premium content, and there are insufficient credits in your balance, you will be automatically billed the $10/credit rate. Remember to keep an eye on your credit balance so that you know when to re-up!
Any overages in credit usage will be billed automatically on your monthly invoice. To track usage or see your current credit balance, go to Settings > Billing.
💡 We'll alert you via email and in the dashboard whenever your Assigned Credit Balance is about to exceed your Total Credit Balance.
FAQ
Where did the Credit spend tab go?
It's now the Credit ledger tab. It shows the same spend by Location, and also by team member, Franchise, and Role. Links to the old tab open the Credit ledger.
How do I see credit spend for one franchise?
On the Credit ledger tab, filter by that franchise, or choose Franchise in the summary to compare all of them.
Can I export credit spend?
Yes. Click Export on the Credit ledger tab to download an Excel file of what you're viewing.
How much do credits cost?
Credits cost less when you buy in bulk, and Opus automatically calculates your discounted rate based on how many you purchase. If you run out of credits and someone starts a premium assignment, you'll be charged $10 per credit. To get the best pricing, purchase credits in advance through the Marketplace.
Do my credits expire?
No, credits purchased through the Opus dashboard never expire. You can use them whenever you need them. However, if you purchased credits upfront during your initial signup, those credits expire within 1 year.
What happens if I assign training but the person quits before starting it?
You won't lose the credit! Credits are only deducted when someone actually starts their assignment, not when it's assigned. If someone leaves before starting their training, the credit stays in your balance, and you can reassign it to someone else.
Why was I charged extra on my invoice?
If your credit balance reaches zero and team members start premium content assignments, you'll automatically be charged $10 per credit used. These overages appear on your monthly invoice. To avoid this, monitor your credit balance in Settings > Billing and purchase more credits before you run out.
Can I give my credits to another business or Location?
No, credits cannot be transferred between team members, businesses, or accounts. Credits purchased for your Opus account can only be used for assignments within your business.