Table of Contents:
Who can manage billing in Opus?
People with permission to manage billing in Opus can update payment information, pay invoices, and receive invoice notifications.
Billing access is controlled by Manage billing permissions. Admins have this enabled by default, but you can customize access for specific Roles or people through role- or user-based overrides.
Who receives billing notices, and how can I update them?
You can easily add or update billing notification email addresses directly on the Billing page in Opus. Invoice notifications are sent to:
The assigned point of contact email address on the Billing page
Anyone in Opus with "manage billing" permissions
Invoice notifications are sent 15, 7, 3, and 1 days before the invoice is due.
What are licenses?
User licenses provide your team with a "seat" in Opus. They are transferable between people, meaning when someone is deactivated, their license becomes available for a new person without additional purchase.
Location licenses cover everyone at a specific location. When you add locations that exceed your contract agreement, you'll receive a dashboard alert about additional charges.
Are user licenses transferable?
Yes! User licenses are transferable between people, so when someone is deactivated in Opus, that seat can automatically be passed to a new person.
Do we get charged for deactivated team members?
No, there's no fee for deactivated profiles. Your invoice reflects the maximum number of activated profiles you've had in Opus at one time during that billing period.
What are credits?
Credits give your team access to premium content in Opus, such as compliance training.
Pricing starts at $10 per credit, with bulk purchase discounts available if you pre-purchase
Credits are consumed when premium content is assigned and a team member begins training
If your credit balance reaches 0, additional premium content assignments will be charged at $10 per credit
How can I pay for credits?
Credits can be purchased annually upfront or directly through the dashboard at Settings > Billing > Credits. Your payment method on file will be charged for dashboard credit purchases.
Are credits transferable?
Credits are not transferable between people. Credits are consumed once an assignment is started by that person. Credits purchased in the dashboard do not expire.
How do I request termination of my Opus account?
You can terminate your contract at any time by contacting us at support@opus.so. Certain provisions of the agreement will survive termination, such as payment obligations and terms regarding ownership or intellectual property rights.