Answers to common questions about billing, licenses, and credits in Opus.
Table of Contents:
Who can manage billing in Opus?
Team members with the Manage Billing permission can see the Billing page, update payment information, pay invoices, and buy credits.
Admins have this permission by default. You can turn it on or off for specific Roles or individual team members.
➡️ Learn more:
Role-Based Permissions Overview: how to customize permissions for Roles and team members.
Who receives billing notices, and how can I update them?
Billing notices go to the Billing email and every address in Additional emails, which are CC'd on invoices.
To update them, go to Settings > Billing. On the Overview tab, click Edit or Add next to Billing email or Additional emails, then click Save.
If an invoice is overdue, reminders go to these addresses 1, 7, 15, 30, and 45 days after the due date.
What are licenses?
User licenses give each team member a "seat" in Opus. When someone is deactivated, their license becomes available for a new team member without an additional purchase.
Location licenses cover everyone at a specific Location. A Location counts as active once you add a team member to it. When you add locations that exceed your contract agreement, you'll receive a dashboard alert about additional charges.
Are user licenses transferable?
Yes. When you deactivate a team member in Opus, their license can go to a new team member.
Do we get charged for deactivated team members?
No. Deactivated team members don't count toward your licenses. Your invoice reflects the maximum number of activated profiles you've had in Opus at one time during that billing period.
On an annual plan, your license count doesn't go down during the billing period, since those licenses are already paid for. A deactivated team member's license is free for someone new.
What are credits?
Credits give your team access to premium content in Opus, such as compliance training.
Credits cost $10 each, with bulk discounts when you buy more at once.
A credit is used when a team member starts a premium content assignment, not when it's assigned.
If your credit balance reaches 0, each new premium assignment that starts is charged at $10 per credit on your invoice.
How can I pay for credits?
Credits can be purchased annually upfront or directly through the dashboard.
Go to Settings > Billing. On the Overview tab, click Add next to Credit balance. Your payment method on file is charged for credits you buy in the dashboard.
How can I see where our credits were spent?
Go to Settings > Billing and click the Credit ledger tab. It lists every credit spent by team member, shows totals by Location, Franchise, or Role, and you can click Export to download it as an Excel file.
➡️ Learn more:
Credits Overview: your credit balance, the Credit ledger, and how to buy credits.
Are credits transferable?
No. Credits are not transferable between team members. Credits can only be used for assignments within your business.
If a team member leaves before starting a premium assignment, the credit stays in your balance. Credits purchased in the dashboard don't expire. Credits bought upfront with your contract expire one year after purchase.
How do I request termination of my Opus account?
You can terminate your contract at any time by contacting us at support@opus.so. Certain provisions of the agreement will survive termination, such as payment obligations and terms regarding ownership or intellectual property rights.