Table of Contents:
What Is Ask Opus and Why Use It?
Ask Opus gives your team instant answers to training and operational questions. It searches published Courses and Resources in your Opus Library to deliver accurate, source-backed responses in seconds, and never pulls from external sources. Ask Opus makes your training content instantly accessible while you maintain control over who can see what.
Why it matters:
Frees Managers from routine Q&A, allowing them to focus on their work
Ensures consistent, compliant answers aligned with your published standards
Reveals what your team is actually asking, helping you identify training gaps by Location and Role
How to Enable Ask Opus
Go to Settings > Ask Opus in the dashboard
Check your Library Access settings.
Turn on Turn on Ask Opus library search for trainees and managers.
Admins can turn it off at any time from the same page. This setting controls Ask Opus in the Opus Training app for everyone, and in the dashboard for Trainees and Managers. In the dashboard, Admins always have Primary Agent in the Agents section of the left navigation.
How Access and Permissions Work
Ask Opus uses your existing Library Access settings, so team members only get answers from content they can already access. No new permissions are required.
Review your Library Access settings to ensure team members have access to the right training materials. Ask Opus can only be as helpful as the content your team can access.
Ask Opus maintains the same security standards as your existing Opus content. Your business data stays within Opus and is never used elsewhere.
💡 Make sure your Library Access is set up correctly so Ask Opus can deliver the most relevant and accurate answers.
What Content Ask Opus Uses
Ask Opus can answer questions using:
Published Courses
Resources (Opus Docs, PDFs, images, hosted videos with subtitles)
The Opus Help Center for product guidance (Admins and Managers only)
It cannot pull from Check-ins, Checklists, Audits, external links, archived or unpublished content, or live data from outside systems. It also won't answer real-time questions (weather, news, etc.), personal inquiries, or subjective opinion requests.
Ask Opus Reporting
Ask Opus reporting gives Admins and Managers with reporting access visibility into how your team uses Ask Opus: what they're asking, who is asking it, and where content gaps may exist. By seeing the questions coming from each location and role, you can pinpoint exactly where your training has gaps and address them before they affect operations. To access Ask Opus reporting:
Open the Opus dashboard > Reporting
In the side bar on the left, find the Activity logs section
Click Ask Opus. It shows once Ask Opus is turned on.
What you'll see:
Usage: How many questions your team asked, and how many team members asked them
Top themes: A breakdown of the topics your team asks about most
Summary: A short overview, plus recommended actions based on patterns in the data
From there, you can drill down into any individual question to see the generated answer, the source materials Opus used to answer, and the user, role, and location of the person who asked it. Seeing who is asking what, and from which location and role, makes it easy to spot exactly where each team needs stronger training.
💡 This reporting helps you identify frequently asked questions to improve training, spot locations or roles with recurring knowledge gaps, and track adoption after rollout. These insights allow you to update training materials and address gaps before they affect operations.
Rollout Checklist & Tips
Before enabling Ask Opus for your whole team:
Audit your Library to ensure important procedures, policies, and other information are published and accessible to your team
Fill content gaps for high-traffic topics like cleaning, safety, and policies
Train Managers first so they can understand Ask Opus and support their teams
Communicate the update to your frontline team so they know how to use it
Monitor usage reports weekly after rollout and adjust content as needed
Announcing Ask Opus: What to Tell Your Team
Here is a sample message to send to your frontline team members. Copy, personalize, and send out via Opus Message:
Hey team 📣
We're excited to introduce Ask Opus! You'll find the Ask Opus tab at the bottom of your Opus Training app.
Now you can get instant answers to work questions whenever you need them. Simply tap Ask Opus, type your question, and Ask Opus will pull information directly from our training materials and resources, with no searching and no waiting. All answers are accurate, up-to-date, and specific to your role.
Examples of what you can ask:
"What's our company motto?"
"How do I build a tuna melt?"
"What's our time-off policy?"
Why you'll love it:
Saves time
Provides consistent, accurate information
Delivers trustworthy facts you can rely on
Give it a try!
Troubleshooting & Support
Ask Opus never guesses. If it can't find a match in your published Library content, it will clearly say so. If Ask Opus can't find an answer:
Confirm the content exists, is published, and that the user has access
Try rephrasing the question using keywords from your resources
If a team member sees an incorrect answer, they can tap the thumbs-down button under it to report it. For technical issues, please contact support@opus.so.
FAQ
How does Ask Opus help my team?
Ask Opus delivers instant answers to your team's questions by searching your Opus Library and the Opus Help Center. Your team members receive accurate, immediate responses that build confidence and improve efficiency. This saves time and ensures your team always has access to the information they need.
How accurate is Ask Opus?
Accuracy is essential when your team depends on information for daily decisions and protocols. Ask Opus draws exclusively from your Opus Library, the published documents and materials your team already uses, and ensures each user only accesses information they're authorized to see. If Ask Opus cannot find an answer based on the training material a user has access to, it will clearly state that no conclusive answer is available rather than making guesses.
This approach ensures your team gets reliable answers they can act on with confidence.
What content can Ask Opus access to generate answers?
Ask Opus generates answers based on published Courses and Resources (Opus Docs, PDFs, images, and hosted videos with subtitles) in your Opus Library. Ask Opus follows your existing Library Access settings. Learn more in Library Access Overview.
Is my business's data secure with Ask Opus?
Yes! Ask Opus maintains the same security standards as for your existing Opus content. It only accesses internal materials you've already added to your Opus Library and the Opus Help Center, never external sources or other businesses' data. Your business data will never be used anywhere outside of Opus.
Can I see what questions my team is asking?
Yes. Admins and Managers with reporting access can view questions asked, generated answers, cited materials, and the name, Role, and Location of the team member who asked. Seeing who is asking what, and from which location and role, helps you understand how different teams are engaging with Ask Opus so you can identify knowledge gaps and target training opportunities specific to each location and role.