Once Opus generates Recommendations from your connected Signals, they land on the Recommendations board. Review what needs attention, take action, and track what's already in progress.
✅ Before you start: Recommendations is available on Growth and Custom plans.
Admins open it from Recommendations in the left nav.
Table of Contents:
Recommendations board
Recommendations opens on All, a board with four columns, so you can see everything at a glance and track it from new to resolved. Each Recommendation moves through these statuses as you work it:
Status | What it means |
Inbox | Newly generated, waiting for your decision. |
In progress | You've acted on the Recommendation. It moves here on its own when you assign training, update content, or create a course. |
Measuring impact | Training is live with your team. Open the Recommendation and click Start measuring impact, then pick the date you rolled it out. Opus tracks guest feedback from that date. |
Done | You've marked the work complete. |
Dismissed | You've decided not to act on this one. You can move it back to your Inbox at any time. |
Cards in In progress show "Started X days ago." Cards in Measuring impact show "Implemented X days ago." Cards in Done show the date you marked them done.
To see one status as a list, select it under Recommendations in the left nav. Dismissed Recommendations appear only under Dismissed.
💡 No duplicates: When a new analysis finds an issue that's already in your Inbox, Opus refreshes that Recommendation instead of adding a second one. Issues already In progress aren't suggested again.
Inside a Recommendation
Select a Recommendation to see the full picture before you decide where to act. Depending on its status, you'll see:
Issue description: A summary of the pattern Opus detected and where it's showing up.
Sample reviews: The verbatim guest feedback behind the Recommendation.
The suggested action: Tailored next steps you can take directly from the dashboard.
Impact tracking: A chart showing whether feedback is improving, available once Measuring impact starts. See the Impact Tracking section below for details.
While a Recommendation is In progress, the detail view shows what you did:
Created a course: A link to the course.
Updated existing content: "Implemented on [date]".
Assigned training: The audience, and the date it was assigned.
The sidebar shows the Recommendation's Source, Brand (if your business uses brands), and the affected Locations.
Taking action
Every Recommendation suggests one of three actions, depending on what's already in your Library. Nothing goes out until you approve it.
Assign training
Use this when you already have the right content in your Library.
Opus pre-fills the Recommended assignment with the team members at the affected Locations and Roles. Edit the audience if needed, then click Assign training and confirm. Assigned team members are notified, and the Recommendation moves to In progress.
Update existing content
Use this when training exists, but could be clearer or more complete.
Review the Recommended updates Opus suggests, then click Update course (or Update module). Opus applies the updates to a draft of the linked content for you to review before you publish. The Recommendation moves to In progress.
Create training
Use this when there's a gap in your Library.
Review the Course outline Opus drafted, then click Generate course. Opus opens course creation with the outline filled in. The new course is linked back to the Recommendation, which moves to In progress while you build it out.
Start measuring impact
Once training is live with your team, open the Recommendation and click Start measuring impact.
Pick the date you actually rolled the training out, then click Start measuring. It can't be a future date. Opus tracks guest feedback starting from that date.
Dismiss, done, and undo
Dismiss recommendation: Available from the Inbox. Moves it to Dismissed.
Move to inbox: Bring a dismissed Recommendation back for review.
Mark as done: Available in Measuring impact. Close out a Recommendation once you're satisfied the work is complete.
Undo completion: Move a Done Recommendation back to Measuring impact.
➡️ Learn more:
Recommendations Best Practices: how to prioritize your queue.
Impact Tracking
Impact Tracking helps you see if the action you took on a Recommendation is making a difference. It's currently available for the Guest Feedback Signal.
Once you start measuring impact, Opus watches new guest reviews from the affected Locations and tracks whether mentions of that issue are dropping, so you know what's working and what needs a follow-up.
Inside the Recommendation you'll see two metrics:
Issue rate: The share of reviews at the affected Locations that mention this issue.
Issues per week: How many times the issue is mentioned each week.
Opus needs about two full weeks of feedback after you start measuring impact before it can identify a trend. Until then, you'll see a Measuring impact note letting you know it's still collecting data. After that, Opus reports one of:
Verdict | What it means |
Guest feedback is improving | Mentions of the issue have dropped meaningfully since you started measuring impact. |
Not improving yet | Mentions have gone up. The issue may need further action, such as more training or a follow-up. |
No clear shift yet | No meaningful change either way so far. |
The chart shows weekly mentions of the issue, with a Training deployed marker on the date you started measuring impact, so you can see the before and after at a glance.
💡 Faster trends: Impact Tracking is based on feedback from the affected Locations. The more feedback those Locations receive, the faster Opus can spot a trend.
FAQ
How often does Opus generate new Recommendations?
Integrations sync your reviews daily, and Opus analyzes new feedback every Sunday. Uploading a CSV with new feedback starts an analysis within a few minutes. To see when analyses ran, open Guest feedback under Signals in the left nav, then the Analysis history tab.
Does Recommendations take brands into account?
Yes. Recommendations are generated at the Location level, and every Recommendation is associated with the brand assigned to that Location. The brand is displayed on the board and within each Recommendation.
Can I upload reviews from multiple brands at once?
Yes. Both guest feedback integrations and manual CSV uploads support reviews from multiple brands. Recommendations are automatically associated with the correct brand based on the review's Location.
What happens if I don't take action on a Recommendation?
Nothing happens automatically. A Recommendation stays in your Inbox until you act on it, dismiss it, or leave it for later.
How do I know if actions on my Recommendations are working?
Act on the Recommendation, then click Start measuring impact once the training is live with your team. Open the Recommendation to see the trend since that date.
How long does it take before Opus shows a trend?
About two full weeks of feedback after you start measuring impact. Until then, you'll see a Measuring impact note letting you know Opus is still collecting data.
What does "Not improving yet" mean, and what should I do?
Mentions of the issue have gone up since you started measuring impact. Assign additional training or take a follow-up action at the affected Locations.