Table of Contents:
What Is Ask Opus?
Ask Opus is a built-in search tool that gives your team instant, accurate answers from your Opus Library and the Opus Help Center, never from outside sources or unverified info. It uses your existing permissions, so team members only see the content they're allowed to access, just like they would when asking a teammate in person.
Think of it as a 24/7 on-demand trainer: quick, accurate, and always working from only approved training materials.
With Ask Opus, you can:
Get answers instantly: Average response time is under 10 seconds.
Trust the source: Every answer is pulled directly from your verified training content, with clear citations so team members know exactly where the information came from.
Keep access secure: Answers only come from content the team member is authorized to see, based on your existing Opus access settings.
Spot knowledge gaps: Reporting shows the questions your team is asking, along with who is asking and from which Location and Role, so you can identify and fill training gaps by team with no extra setup.
Where to Find Ask Opus
Once an Admin enables it, Ask Opus is a tab at the bottom of the Opus Training app, and a button at the top of the dashboard.
For Your Team
Once Ask Opus is enabled, your team can tap Ask Opus at the bottom of the app and start asking questions right away. No setup is required on their end.
❓ Don't see Ask Opus? Your Admin may still be testing it or hasn't enabled it for everyone yet.
For Admins
Go to Settings > Ask Opus to test and enable the feature. You can try it yourself before rolling it out to your team to make sure answers display as expected.
Learn more in How to Set Up and Manage Ask Opus.
What Questions Can Be Answered by Ask Opus
Ask Opus can answer questions about your business and the Opus product. This includes published Courses, Resources such as Opus Docs, PDFs, images, and hosted videos with subtitles, as well as the Opus Help Center for product guidance.
Team members can type a keyword or question into Ask Opus. When searching for a Resource, the most relevant result is displayed first. If you're asking a question, Ask Opus provides a direct answer.
Example questions:
Procedure: "How do I clean the espresso machine?"
Policy: "What's our uniform policy?"
Product/menu: "What ingredients are in the veggie burger?"
Safety/compliance: "What PPE is required for the prep station?"
Opus product: "How do I complete a Course?"
Step-by-step guides: "How do I set up the cold brew tap?"
⚠️ What Ask Opus can't answer: Questions that require content from Check-ins, Checklists, Audits, external links (including YouTube videos), or archived or unpublished content. It also won't answer questions about personal opinions, judgment calls, or anything that needs data from outside Opus.
If You Don't Get an Answer
If Ask Opus says "I don't have information about that":
Try rephrasing your question with different keywords.
Be specific. Questions like "How do I…?" or "What is the policy for…?" work best.
Contact your Manager if the question is urgent and you can't find the answer.
If you get an incorrect answer, select the thumbs-down button in the Ask Opus chat to let the Opus team know that the answer was wrong.
How Answers Stay Accurate with Ask Opus
If Ask Opus doesn't have the answer in your Opus Library, it says so. It follows the same security standards as all your Opus content, including Library Access, so it never pulls information from unapproved or external sources.
This means all answers come exclusively from your verified content, are tailored to each team member's Role and permissions, and never use data from outside your business or the public internet.
❓ Need help setting up Ask Opus or improving your content for better search results? Contact support@opus.so for guidance.
FAQ
What does Ask Opus do?
Ask Opus delivers instant answers to your questions by searching your Opus Library and the Opus Help Center. Team members get accurate, immediate responses that build confidence and save time, so they always have access to the information they need.
Can Ask Opus answer Opus product questions?
Yes. Ask Opus can answer questions about Opus features, settings, and how-to guidance by searching the Opus Help Center. For technical issues or account questions, contact support@opus.so.
What happens when Ask Opus can't find an answer?
Ask Opus tells you when it can't answer a question. It never guesses or makes up information.
What content does Ask Opus use to answer questions?
Ask Opus searches your entire Opus Library and the Opus Help Center. It never uses content from outside your business.
Why can't Ask Opus find answers from content I know exists?
Check that the content is published (not a draft), stored in your Opus Library, and that the team member has the right access. Archived content doesn't appear in Ask Opus responses. If you run into errors, contact support@opus.so.
How do I report an incorrect answer?
Use the thumbs-down button in the Ask Opus chat when you receive an incorrect response. This feedback helps our AI learn and improve accuracy for everyone. Our team investigates the issue and works to improve Ask Opus's accuracy.