šļø Launching November 11: Parts of this article cover features launching on November 11. Admins can opt in early.
Table of Contents:
What Is Ask Opus?
Ask Opus is a built-in search tool that gives your team instant, accurate answers from your Opus Library and the Opus Help Center. It never uses outside sources or unverified info. It uses your existing permissions, so team members only see the content they're allowed to access.
With Ask Opus, you can:
Get answers instantly: Average response time is under 10 seconds.
Trust the source: Every answer is pulled directly from your verified training content, with clear citations so team members know exactly where the information came from.
Keep access secure: Answers only come from content the team member is authorized to see, based on your existing Opus access settings.
Spot knowledge gaps: Reporting shows the questions your team is asking, along with who is asking and from which Location and Role, so you can identify and fill training gaps by team with no extra setup.
Where to Find Ask Opus
In the Opus Training app, Trainees find Ask Opus in the Ask Opus tab at the bottom of the screen. Admins and Managers find it at the top of the Agents tab. In the dashboard, Trainees open it from the Ask Opus button in the top right corner, and Managers open it from Agents in the left navigation.
For Your Team
Once an Admin turns on Ask Opus, everyone can start asking questions right away. Trainees tap Ask Opus at the bottom of the app. Admins and Managers tap Agents, then Ask Opus.
ā Don't see Ask Opus? Your Admin may still be testing it or hasn't turned it on for everyone yet.
For Admins
To give your team Ask Opus, go to Settings > Ask Opus. Turn on Turn on Ask Opus library search for trainees and managers.
In the dashboard, Admins use Primary Agent, listed first in the Agents section of the left navigation. It answers from your Library too, and it can also look up your Opus data, pull reports, and draft training.
ā”ļø Learn more:
How to Set Up and Manage Ask Opus: preview Ask Opus and turn it on for your team.
Opus Agents Overview: what Admins can do with Ask Opus and agents in the dashboard.
Dictate Your Question
Ask out loud instead of typing, in the dashboard or the Opus Training app.
Click or tap the microphone (Dictate) next to the message box. If your browser or phone asks, allow microphone access.
Say your question. You can talk for up to 2 minutes.
Choose how to finish:
Stop and transcribe (the square button): your words appear in the message box so you can edit them before you send.
Stop and send (the send arrow): Ask Opus transcribes your question and sends it right away.
Cancel dictation (the ā): stop without adding anything. In the dashboard, you can also press Esc.
š” Don't see the microphone? The microphone only shows in browsers that can record audio. Update your browser or try a different one.
What Questions Can Be Answered by Ask Opus
Ask Opus can answer questions about your business and the Opus product. This includes published Courses; Resources such as Opus Docs, PDFs, images, and hosted videos with subtitles; Checklists, Audits, and Check-ins; and, for Admins and Managers, the Opus Help Center for product guidance.
Team members can type a keyword, a name, or a full question into Ask Opus. When a chat starts with a keyword like "dress code," Ask Opus replies with the key fact from your materials. For the whole answer, ask a full question or add a word like "full," as in "full recipe."
Example questions:
Procedure: "How do I complete the opening procedures?"
Policy: "What's our uniform policy?"
Product: "What are the key features of our newest product?"
Safety/compliance: "What PPE is required when cleaning equipment?"
Opus product: "How do I complete a Course?"
Step-by-step guides: "How do I set up the register?"
Checklists and Audits: "What are the line check steps for the fryer?"
ā ļø What Ask Opus can't answer: Questions that require content from external links (including YouTube videos), or archived or unpublished content. It also won't answer questions about personal opinions, judgment calls, or anything that needs data from outside Opus.
If You Don't Get an Answer
If Ask Opus says "This information is not available in your Opus knowledge base":
Try rephrasing your question with different keywords.
Be specific. Questions like "How do Iā¦?" or "What is the policy forā¦?" work best.
Contact your Manager if the question is urgent and you can't find the answer.
If you get an incorrect answer, select the thumbs-down button under the answer in the Trainee Ask Opus chat to let the Opus team know that the answer was wrong.
How Answers Stay Accurate with Ask Opus
If Ask Opus doesn't have the answer in your Opus Library, it says so.
It follows the same security standards as all your Opus content, including Library Access, so it never pulls information from unapproved or external sources.
This means all answers:
Come exclusively from your verified content
Are tailored to each team member's Role and permissions
Never use data from outside your business or the public internet
ā Need help setting up Ask Opus or improving your content for better search results? Contact support@opus.so for guidance.
FAQ
What does Ask Opus do?
Ask Opus delivers instant answers to your questions by searching your Opus Library and the Opus Help Center.
Can Ask Opus answer Opus product questions?
Yes, for Admins and Managers. Ask Opus answers questions about Opus features, settings, and how-to guidance by searching the Opus Help Center. For technical issues or account questions, contact support@opus.so.
What happens when Ask Opus can't find an answer?
Ask Opus tells you when it can't answer a question. It never guesses or makes up information.
What content does Ask Opus use to answer questions?
Ask Opus searches the published Courses, Resources, Checklists, Audits, and Check-ins each team member can access in your Opus Library. Admins and Managers also get answers from the Opus Help Center. It never uses content from outside your business.
Why can't Ask Opus find answers from content I know exists?
Check that the content is published (not a draft), stored in your Opus Library, and that the team member has the right access. Archived content doesn't appear in Ask Opus responses. If you run into errors, contact support@opus.so.
Where do Admins find Ask Opus in the dashboard?
Admins use Primary Agent, listed first in the Agents section of the left navigation. There it can also look up your Opus data, pull reports, and draft training.
How do I report an incorrect answer?
In the Trainee Ask Opus chat, use the thumbs-down button under an incorrect answer. In an agent chat, click the thumbs-down under the reply and, if you like, add a note under What went wrong? Our team investigates the issue and works to improve Ask Opus's accuracy.