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Food Safety Training FAQs

Answers about Food Handlers and Food Manager certification through Always Food Safe: renewal timelines, exam and proctor process, ANSI accreditation, and tracking certificates in Opus.

Written by Ben Brunken

Is Always Food Safe's certification the same as other food safety manager exams?

  • Yes! The Always Food Safe Food Protection Manager exam is equivalent to the Food Protection Manager certification programs from the National Registry of Food Safety Professionals (NRFSP), Learn2Serve (360training.com), ServSafe (National Restaurant Association), and Prometric. The exam is ANSI accredited, meaning that it meets the required national standards for Food Protection Manager Certification Programs.

How is Always Food Safe's Food Handlers and Food Manager certificate different from ServSafe or other companies?

  • It's the same thing! ServSafe is similar to Always Food Safe in that it is one of the training providers that have achieved ANSI Accreditation status. There are several other training providers who have also attained ANSI accreditation.

    This means that you can be assured that all ANSI-accredited providers have gone through a rigorous checking process to ensure they meet the standards required.

  • The course content is basically the same, although chapter headings and the order of the chapters may vary. All courses include cooking temperatures, fridge/freezer temperatures, bacterial multiplication, cleaning, and pest control because these items must be in-line with current Government guidelines. (FDA Food Code 2017).

When do I need to renew my Food Handlers training? What about Food Manager?

  • For Food Handlers, re-certification differs across states, counties, and cities. In some places it's every year and in others, every 3 years. For Food Manager, the FDA requires that you re-certify every 5 years.

What if I operate in a state or city where AFS' Food Handlers Certificate is not accepted?

  • You will defer to the state or city-preferred food safety training for Food Handlers. FDA law requires that at least one Certified Food Protection Manager be on-site during any shift, which is why Food Manager is accepted in all states. For non-supervisors (or Food Handlers), the process will vary depending on the local health department.

What's the process for taking the Module and completing the exam?

  • For both Food Handlers and Food Manager, team members take the Module in Opus, in the Opus Training app or the dashboard. Once they complete the Module, they get a unique partner link that sends them to the Always Food Safe Portal, where they create an account with their email address and take the exam.

    If you finish the Module in the dashboard, your My Training page shows a Certification exams card that says "Training complete. Your certification exam is ready." Click Start exam to open the exam in a new tab. The card stays until you pass the exam.

    The first time you open your exam link, you may see a page that says "You are ready to take your food handler exam." Click Start exam to continue to Always Food Safe.

    Team members taking the Food Manager exam need to coordinate an exam time with your appointed internal proctor.

Do I need an email to take the Food Handlers or Food Manager exam?

  • Yes! To take the Food Handlers or Food Manager exam, a team member needs an email in Opus to create an account with Always Food Safe. If you already have an email in Opus, that email is used to create your AFS account.

    • If you don't have an email in Opus, you'll be asked to add one before you continue to the exam.

    • Your Opus profile also needs a first and last name. If either is missing, add it to your profile in Opus and open the exam link again.

I can't access my AFS account from Opus. What should I do?

How does the Food Manager exam proctor process work?

  • In order to achieve certification and administer the Food Manager exam, you must appoint an internal proctor(s) on your team who can facilitate the exam on-site. There are no prerequisites for becoming an internal proctor through Always Food Safe, and the process takes roughly 2-3 business days.

What do the examinee and proctor need to do on the day of the Food Manager exam?

How do I track Module completion and certification?

  • Go to Reporting in the left nav. The Compliance report tracks completion and compliance, and the Builder lets you create custom reports for more in-depth data.

Where does my team members' certificate go once they complete the Module and pass the exam?

  • Always Food Safe sends their certificate directly to their email. They can also view their Always Food Safe certificate in the Opus Training app by going to their profile.

What if part of my team has been certified through Opus and Always Food Safe, but others have received their certification elsewhere?

  • You can track all of your team members' compliance certification statuses in Opus, including those who receive compliance training from third-party providers. Opus allows for you to manually upload third-party compliance certificate statuses so that you can exempt trainees and managers who have already received their training.

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