Every day your operation generates signals about what's working and what isn't. Recommendations helps you turn those insights into targeted training, so the right people at the right locations get the right training at the right time.
Opus analyzes your connected data Signals and turns them into a prioritized list of training actions for specific locations. You stay in control: approve what you want to act on, and Opus tracks the results so you can prove your impact.
š”Before you begin: Recommendations are generated from your connected Signals. Today, Recommendations supports Guest Feedback as a Signal, with more coming soon. Learn how to connect your data sources here.
Table of Contents:
How it works
Connect a Signal to get started. From there, Opus runs the process end to end:
Spot patterns: Opus analyzes recurring themes and identifies which locations are affected.
Generate Recommendations: Opus generates suggested training actions tailored to the issue and your training Library.
Review and act: You accept, adjust, or dismiss each Recommendation.
Measure impact: Opus tracks whether feedback improves after you take action.
Every Recommendation suggests one of three actions, depending on what's already in your Library:
Assign training: You already have content that covers this, so reassign it to the affected locations and Roles as a refresher.
Update existing content: Your training exists, but it's unclear or incomplete, so Opus drafts what to add or revise.
Create training: There's a gap in your Library, so Opus drafts new content to fill it.
ā”Learn how to get started with the Guest Feedback Signal here.
Signals
Signals are the data sources Opus reads to find patterns across your business. The more you connect, the sharper your Recommendations become.
Currently available: Guest Feedback
Guest Feedback is the first way to see Recommendations in action. Opus reads your guest reviews, finds the patterns behind your ratings, and turns them into Recommendations you can act on right away. Connect it in two ways:
Set up an integration: Auto-sync from Google Business Profile, Ovation, or Tattle for continuous, hands-off analysis.
Upload a CSV: Export reviews from any feedback platform and upload them. Included on Growth and Enterprise plans.
ā”ļø Looking to get started with the Guest Feedback Signal? Learn more here: How to Connect Guest Feedback.
More Signals coming soon:
Ask Opus
Knowledge Check
Course feedback
š”Think of it as an engine and its fuel: Signals are the data Opus reads, and Recommendations are the training actions it produces.
Recommendations
Recommendations is where Signals become concrete next steps, and where you decide what to act on. Check in regularly to spot emerging themes and help your team improve.
Recommendations live on a board organized by status (Inbox, Measuring impact, and Done) so you can track each one from new to resolved.
Select any Recommendation to see the full issue, sample reviews, and suggested action, then take one of three actions: assign training, update existing content, or create new training.
Learn more here:
Taking Action on Recommendations: how the board works, what each status means, what's inside a Recommendation, and how to take action on one.
Recommendations Impact Tracking: how Opus tracks whether your training is working.
Recommendation Best Practices: tips to get the most value out of Recommendations.
š” Nothing is published or assigned automatically. You review and approve every action before it reaches your team.
FAQ
Who can see and access Recommendations?
Admins have access by default. Managers can get access via the Manage Org Integrations permission on their profile. Trainees can't access Recommendations or Guest Feedback.
Does Opus assign or publish training automatically?
No. Recommendations only suggests actions; nothing is assigned or published to your team without your review and approval.
What's the difference between the Recommendations page and the Guest Feedback page?
Recommendations is where you review and act on training suggestions. Guest Feedback is where you browse the underlying reviews and manage your connected data sources.
Will I receive notifications when new Recommendations are generated?
Yes. When a new batch of Recommendations is generated, Opus notifies your Admins right in the dashboard so nothing sits unreviewed.
What time frame of guest feedback is analyzed?
With the Guest Feedback Signal, Opus generates Recommendations using guest reviews from the past 30 days. This ensures Recommendations are based on recent customer feedback and reflect your team's current opportunities for improvement.