Opus

Ben Brunken

Learn how Checklists, Audits, Tasks, and Recommendations keep every Location running to standard.

Operations

Learn what Checklists in Opus are, how they drive consistency and accountability across locations, and where to go to build your first one.

Checklists Overview

Learn how to build and publish a Checklist in the dashboard and set up its access and Schedules, so your team can complete it in the Opus Training app.

How to Build and Publish a Checklist

Learn how Schedules make a Checklist appear in the Opus Training app for the right Locations at set times, so your team completes recurring work on time.

How to Set Up Schedules for Checklists

Learn how Triggers turn Checklist answers into automatic follow-up, so critical steps are never overlooked.

How to Set Up Triggers in Checklists

Learn how to find, complete, and submit a Checklist in the Opus Training app, so nothing on your shift gets missed.

How to Complete a Checklist

Learn how Checklist reporting in the dashboard, the Opus Training app, and the Daily Summary Email shows completion and quality at every Location, so you know who to follow up…

Checklist Reporting Overview

Learn how Checklists work from building to reporting, so you can find quick answers to common questions.

Checklist FAQs

Find out how to create and manage Checklists so nothing falls through the cracks.

Checklists

Learn how to build and publish an Audit with the right scoring, access, and Schedule, so your team can run it in the Opus Training app.

Audits Overview

Learn how an Audit's Score Type turns step points into a pass or fail, a named grade, or no grade at all, so each submission gets the result you need.

How to Score Audits: No Score, Pass/Fail, or Audit Grades

Learn how your team runs an Audit in the Opus Training app, so flagged steps get a follow-up Task.

How to Run an Audit

Learn how Opus turns a flagged Audit answer into a follow-up Task, so the issue gets fixed and the auditor can sign off.

Audit Tasks: Step-by-Step

Learn how Audit Reporting tracks submissions, outcomes, and follow-up Tasks across your Locations, so you know where to follow up.

Audit Reporting

Learn how to verify your team is following procedures and staying on track.

Audits

Learn how Tasks turn flagged Audit and Checklist issues into tracked work with an owner and a due date, so every fix gets followed through.

Tasks Overview

Learn how to create follow-up Tasks from an Audit or a submission, so every issue has an owner and gets fixed.

How to Set Up and Manage Tasks

Learn how to create follow-up Tasks from an Audit or Checklist.

Tasks

Learn how the Recommendations board helps you act on each Recommendation and track its impact, so you know which training is working.

Recommendations Actions & Impact Tracking

Learn how Recommendations turns your data into prioritized training recommendations, so you can review, assign, and track impact across your business.

Getting Started: Recommendations

Learn how Guest Feedback brings in reviews from Ovation, Google Business Profile, or a CSV upload, so Opus can turn recurring issues into training Recommendations.

Guest Feedback: Connecting Data Sources & Reviewing Your Feedback

Learn how to keep your Signals, Library and board in shape, so every Recommendation you act on improves your operations.

Recommendations Best Practices

Learn how Opus analyzes your operations signals so you can take the right action.

Recommendations & Guest Feedback

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