Refresher training helps your team stay sharp and maintain high performance standards. Whether you're introducing updates or reinforcing existing skills, effective refresher training keeps everyone aligned and confident in their Roles.
Table of Contents:
What is Refresher Training?
Refresher Training is ongoing education that helps team members maintain and improve their skills. It comes in two main forms: proactive Just-in-Time training and reactive Corrective Action Training.
1. Just-in-Time Training
Quick, targeted training that addresses immediate needs or updates, helping you catch outliers or anomalies before they become habits:
New product launches or menu updates
Seasonal promotions or limited-time offerings
System or process changes
Response to guest feedback
đĄ Pro Tip: Use Check-ins to validate a need for Just-in-Time training by adding a passing requirement. This requires Managers to evaluate and assess Trainees' skills in person to determine whether training is required.
2. Corrective Action Training
Focused training to address performance gaps or operational issues, like inconsistency in standards that impacts the customer experience:
Quality control concerns
Safety procedure reinforcement
Customer service improvements
Compliance updates
â ď¸ Important: When assigning corrective action training, set clear completion requirements to create accountability:
- 100% pass rate on Knowledge Checks
- Manager validation through Check-ins
- Documented demonstration of improved performance
Best Practices for Implementation
Keep it brief: Focus on specific skills or knowledge gaps
Make it relevant: Connect training to real workplace situations
Track completion: Use Opus to monitor progress and validate learning
Follow up: Schedule Check-ins to ensure retention
Space it over time: To test whether information has been committed to memory, check the given skill or knowledge after a period of time
đ Reassign Completed Training: If a team member doesn't meet passing requirements, you may want to:
1. Automatically reassign the training (you can set auto reassign for the entire Module or specific Courses)
2. Schedule a one-on-one coaching session
3. Document progress in their Check-ins via facilitator notes
Learn more about how you can reassign Modules and Courses here.
FAQ
How often should Refresher Training occur?
Schedule regular refreshers monthly or quarterly. This could be as simple as a Check-in assessment or a quick pop quiz, but be ready to deploy training as needed for urgent updates or changes. We recommend having training Courses available that your store leaders or district leaders can feel comfortable assigning as needed.
How do I know if Refresher Training is needed?
Refresher training can help reestablish success metrics over time. Look for indicators like:
Increased error rates
Customer feedback
New product launches or shifts in product mix
Compliance requirement updates
Performance metrics changes
What's the best way to deliver refresher training?
Use a mix of methods, including:
Quick video demonstrations
Hands-on practice sessions
Mobile-friendly microlearning
Peer-to-peer coaching during pre-shift and post-shift meetings