Opus

Get to know the training terminology you'll see in the platform and on the app.

Opus Glossary

New to Opus FAQs

No phone? No problem. Access your training via desktop or tablet.

How to Train on Desktop or Tablet

Learn the basics of adding users, locations, regions, roles, and departments in Opus.

Setting Up Your Organization & Team in Opus

This article explains to create effective, engaging training that drives real learning outcomes

How to Build Effective Training in Opus

This article explains how to use Opus’s AI-powered tools to build effective training modules and courses, step-by-step.

How to Build Training Using AI Assist

This article explains how to craft prompts that help AI generate accurate training modules and courses.

How To Write Prompts for Opus AI Assist

David Lamont

Ben Brunken

Learn how to set up your team, build training, and configure workflows.

Getting Started

Getting Started: Role-Based Training

Getting Started: New Hire Onboarding

Upload resources, organize with tags, and set up access rules to build a centralized knowledge base for training.

Getting Started: Resource Library

Getting Started: New Store Opening

Getting Started: Refresher Training

Getting Started with Task Lists

Use Cases

Find answers and get help from Intercom Support and Community Experts

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