Get a team member through a Course or Module again when they didn't pass or need a refresher.
Trainees can retake a failed graded Course on their own. For everything else, a Manager or Admin reassigns it.
Table of Contents:
For Trainees: When You Can Retake Something Yourself
You can restart an assignment on your own in one case: when you fail a Course that has a passing grade set.
An Admin can set a passing grade on a Course. If you finish below it, Opus starts a new attempt for you right away.
In the Opus Training app:
Your completion screen says Not passed yet and shows a Retake course button.
Tapping it drops you straight into the new attempt.
There's no cap on how many times you can retake it, and no waiting period between attempts.
In the dashboard:
Your My Training page shows Failed. Retake course appears as plain text, without a button.
To start over, reopen the Course from your training list.
A Course without a passing grade can't be failed. Finishing it marks it Completed whatever your score, and you can't retake it on your own.
š” Retry wrong answers doesn't start a retake: Retry wrong answers is a separate Course setting that gives you one extra guess on a question you got wrong. It doesn't start a new attempt.
For Trainees: When You Need a Manager or Admin's Help
Outside of a failed graded Course, you can't restart something on your own, whether it's finished or still in progress.
To redo something, ask your Manager or Admin and tell them which Course or Module you mean. Once they reassign it to you:
You'll get a notification, and it'll appear back in your Assignments as something to complete.
Your earlier completed attempt stays on your record. It isn't overwritten or erased.
ā ļø Partway through? You can't reset it yourself: Continue from where you are, or ask your Manager or Admin to reassign it once you're done. If it's a graded Course and you don't pass, a new attempt opens on its own.
For Managers and Admins: How to Reassign
Reassign from the same places you assign. The steps depend on what needs to be redone.
Reassign an Entire Course or Module
Open the Course or Module and go to Reporting > Assigned.
Select the team members you want to reassign to.
Click Reassign in the toolbar that appears at the bottom of the screen.
To reassign one team member, you can also click the ā¦ menu on their row and select Reassign.
If you're reassigning a Module, choose Reassign entire module including check-ins, or Select content to reassign to pick specific Courses inside it.
Review the summary. It shows whether the selected team members have already completed the training or are in progress.
Click Reassign.
Reassign Specific Courses Inside a Module
Redo only some Courses in an assigned Module, without restarting the whole Module.
Open the Module, click Assign in the top right corner, and choose Assign once.
Select the team members.
Turn on Reassign to [number] users to reassign to team members who were previously assigned this Module.
Choose Select content to reassign and pick the specific Courses, or choose Reassign entire module including check-ins.
Click Assign.
ā ļø Reassigning restarts the training:
If they're in progress on a Course or Module, they lose their progress and start over.
If they've already completed it, they take it again in full.
Reassign Automatically
Set up recurring reassignment with an Automation, so retakes happen without manual work:
Open the Course or Module and click Assign > Create automation, or Assign > Edit automation for an existing one.
In the Automation dialog, turn on Auto reassign.
Choose how often to reassign, and whether the interval starts from Assignment or Completion.
š” Need a Check-in to recur? Check-ins, Checklists, and Audits can't use Auto reassign directly. Place the Check-in inside a Module and set the Auto reassign rule on that Module instead.
ā”ļø Learn more:
How to Assign Courses and Modules in Opus: assigning, reassigning, and removing assignments, and how Automations decide who gets what
Good to Know: How Other Content Types Handle Repeats
Reassignment is built for Courses and Modules. Other content types handle repeats differently:
Knowledge Checks: a quick, honest check of what team members actually remember.
Once a Trainee submits an answer, that attempt is final. It can't be changed or retaken.
The same question won't reappear for at least 10 days.
Checklists and Audits: run on Schedules instead of Assignments.
They're tied to expected completion windows for a Location (like every closing shift), not one-off training.
If a Trainee sees Start over in the app for one of these, that only clears an unfinished draft. It doesn't start a retake.
Paths: only sequence Modules, and they're built to move Trainees forward.
A Trainee who's already completed an upcoming Module in a Path skips it and moves on. The Path won't loop them back into something they've finished.
To have a Trainee redo a Module that's part of a Path, reassign that Module the normal way.
Stand-alone Check-ins: don't have their own reassign button, since Check-ins certify a specific moment in a team member's training.
To have one redone, reassign the parent Module and choose Reassign entire module including check-ins.
Unassigning: isn't possible for a completed Assignment, since completed training is part of a Trainee's permanent record for reporting and compliance.
Unassigning something still in progress doesn't erase their existing answers.
Assigning it again later picks up the same attempt, unless you turn on Reassign to [number] users at that point.
FAQ
I'm in the middle of a Course. Can I start over from the beginning instead of finishing where I left off?
No. You'll need to continue from where you are. The only ways to get a fresh start on a Course are:
Your Manager or Admin reassigns it to you.
If it's a graded Course, you don't pass it. A failed attempt automatically opens a new one for you.
If I retake a Course, will I get the same questions in the same order, or will I see the correct answers already filled in?
You'll see the Course in the same order either way.
If you're fully retaking it (a new attempt from a failed or reassigned Course), your previous answers won't be shown.
If I already passed, will I still see a Retake course button?
No. That button only appears after a failed attempt.
Will retaking a Course remove my existing certificate?
No. If you pass on a later attempt, that attempt earns its own certificate. The one from your earlier attempt stays on your record.
See How to View & Download Certificates for more.
Can we cap the number of attempts or add a waiting period between retakes?
No. There's no setting for attempt limits or waiting periods.
Can a Trainee retake just one Course inside a Module they've otherwise finished?
Yes. When you reassign the Module, choose Select content to reassign and pick only that Course, rather than reassigning the entire Module.
Where do I set the passing grade for a Course?
Open the Course, then either:
Use the Passing row in the Settings card on the Overview tab.
If you can edit the Course, click the ā¦ menu in the top right corner, select Settings, and set Passing grade as a percentage.
See Course Settings in How to Create and Manage Courses for the full list of options.