Get a team member through a Course or Module again when they didn't pass or need a refresher.
Trainees can retake a failed graded Course on their own, unless the Course is set not to be reassigned. For everything else, a Manager or Admin reassigns it.
Table of Contents:
For Trainees: When You Can Retake Something Yourself
You can restart an assignment on your own in one case: when you fail an assigned Course that has a passing grade set.
An Admin can set a passing grade on a Course. If you finish below it, Opus starts a new attempt for you right away, unless the Course has Reassign if failed turned off.
This only happens for a Course assigned to you. If you took the Course on your own from the Library, no new attempt opens.
In the Opus Training app:
Your completion screen says Not passed yet and shows a Retake course button. If the Course isn't reassigned, you see Close course instead.
Tapping it drops you straight into the new attempt.
There's no cap on how many times you can retake it, and no waiting period between attempts.
In the dashboard:
The Course page in My Training shows Failed and a Retake course button.
Click it to open the new attempt.
A Course without a passing grade can't be failed. Finishing it marks it Completed whatever your score, and you can't retake it on your own.
š” Retry wrong answers doesn't start a retake: Retry wrong answers is a separate Course setting that gives you a second try on most questions you get wrong. It doesn't start a new attempt.
For Trainees: When You Need a Manager or Admin's Help
Outside of a failed graded Course, you can't restart something on your own, whether it's finished or still in progress.
To redo something, ask your Manager or Admin and tell them which Course or Module you mean. Once they reassign it to you:
You'll get a notification, and it'll appear back in your Assignments as something to complete.
Your earlier completed attempt stays on your record. It isn't overwritten or erased.
ā ļø Partway through? You can't reset it yourself: Continue from where you are, or ask your Manager or Admin to reassign it once you're done. If it's a graded Course and you don't pass, a new attempt usually opens on its own.
For Managers and Admins: How to Reassign
Reassign from the same places you assign. The steps depend on what needs to be redone.
Reassigning needs the Assign Content permission on your Role.
Reassign an Entire Course or Module
Open the Course or Module and go to Reporting > Assigned.
Select the team members you want to reassign to.
Click Reassign in the toolbar that appears at the bottom of the screen.
To reassign one team member, you can also click the ā¦ menu on their row and select Reassign.
If you're reassigning a Module, choose Reassign entire module including check-ins, or Select content to reassign to pick specific Courses inside it.
Review the summary. It shows whether the selected team members have already completed the training or are in progress.
Click Reassign.
Reassign Specific Courses Inside a Module
Redo only some Courses in an assigned Module, without restarting the whole Module.
Open the Module, click Assign in the top right corner, and choose Assign once.
Select the team members.
Turn on Reassign to [number] users to reassign to team members who were previously assigned this Module.
Choose Select content to reassign and pick the specific Courses, or choose Reassign entire module including check-ins.
Click Assign.
ā ļø Reassigning restarts the training:
If they're in progress on a Course or Module, they lose their progress and start over.
If they've already completed it, they take it again in full.
Choose Whether a Failed Course Is Reassigned
By default, a Trainee who fails a graded Course gets it again right away, so they can retake it. Turn this off for a Course when you'd rather a Manager coach them first.
Open the Course.
Find Reassign if failed: in the Settings card on the Overview tab, or in Settings on the Build tab.
Turn it off, or on again. The change applies to the next failed attempt.
When it's off, a failed attempt stays Failed and no new attempt opens. To have the Trainee retake it later, reassign it the normal way.
š” Set a passing grade first: Reassign if failed only works on a Course with a passing grade. Without one, the Course can't be failed.
Reassign Automatically
Set up recurring reassignment with an Automation, so retakes happen without manual work:
Open the Course or Module and click Assign > Create automation, or Assign > Edit automation for an existing one.
In the Automation dialog, turn on Auto reassign.
Under Reassign every, choose how often to reassign. Under After, choose whether the interval starts from Assignment or Completion.
š” Need a Check-in to recur? Check-ins, Checklists, and Audits can't use Auto reassign directly. Place the Check-in inside a Module and set the Auto reassign rule on that Module instead.
ā”ļø Learn more:
How to Assign Courses and Modules in Opus: assigning, reassigning, and removing assignments, and how Automations decide who gets what
Good to Know: How Other Content Types Handle Repeats
Reassignment is built for Courses and Modules. Other content types handle repeats differently:
Knowledge Checks: a quick, honest check of what team members actually remember.
Once a Trainee submits an answer, that attempt is final. It can't be changed or retaken.
The same question won't reappear for at least 10 days.
Checklists and Audits: run on Schedules instead of Assignments.
They're tied to expected completion windows for a Location (like every closing shift), not one-off training.
If a Trainee sees Start over in the app for one of these, that only clears an unfinished draft. It doesn't start a retake.
Paths: only sequence Modules, and they're built to move Trainees forward.
If a Trainee has already completed a Module in a Path, the Path doesn't send them through it again.
To have a Trainee redo a Module that's part of a Path, reassign that Module the normal way.
Stand-alone Check-ins: don't have their own reassign button, since Check-ins certify a specific moment in a team member's training.
To have one redone, reassign the parent Module and choose Reassign entire module including check-ins.
Unassigning: isn't possible for a completed Assignment, since completed training is part of a Trainee's permanent record for reporting and compliance.
Unassigning something still in progress doesn't erase their existing answers.
Assigning it again later picks up the same attempt, unless you turn on Reassign to [number] users at that point.
FAQ
I'm in the middle of a Course. Can I start over from the beginning instead of finishing where I left off?
No. You'll need to continue from where you are. The only ways to get a fresh start on a Course are:
Your Manager or Admin reassigns it to you.
If it's a graded Course, you don't pass it. A failed attempt opens a new one for you, unless the Course has Reassign if failed turned off.
If I retake a Course, will I get the same questions in the same order, or will I see the correct answers already filled in?
You'll see the Course in the same order either way.
If you're fully retaking it (a new attempt from a failed or reassigned Course), your previous answers won't be shown.
If I already passed, will I still see a Retake course button?
No. That button only appears after a failed attempt.
Will retaking a Course remove my existing certificate?
No. If you pass on a later attempt, that attempt earns its own certificate. The one from your earlier attempt stays on your record.
Can we cap the number of attempts or add a waiting period between retakes?
No. There's no setting for attempt limits or waiting periods. To stop failed Courses from being reassigned at all, turn off Reassign if failed. See Choose Whether a Failed Course Is Reassigned.
Can a Trainee retake just one Course inside a Module they've otherwise finished?
Yes. When you reassign the Module, choose Select content to reassign and pick only that Course, rather than reassigning the entire Module.
Where do I set the passing grade for a Course?
Open the Course, then either:
Use the Passing row in the Settings card on the Overview tab.
If you can edit the Course, click the ā¦ menu in the top right corner, select Settings, and set Passing grade as a percentage.